SAP IT Service & Application Management: The ITIL Guide for SAP Operations
By Unknown Author.
Description
With this unique Pocket Guide, SAP provides you with its own IT Infrastructure Library (ITIL) adaptation, extended by SAP-specific processes in the area of Application Management. The ITIL sets vendor-independent standards for operating IT systems. Each hardware and software vendor must create individual guidelines and recommendations for operating the respective products according to ITIL processes. With this one-of-a-kind guide you learn how to fill the abstract ITIL processes with real “SAP life“ and you get recommendations on which SAP tools and services are available to bes...
ISBN(s)
1592290949, 9781592290949
